Showing posts with label consumer rights. Show all posts
Showing posts with label consumer rights. Show all posts

Wednesday, 6 July 2011

EU sets goal to abolish roaming charges by 2015

European consumers will soon have the option to choose a separate mobile carrier for when they are in other EU countries, under a proposal put forward by the European Commission today. The goal is to stimulate competition in the market to make the phone companies stop charging the exorbitant rates for voice and data with which they sometimes make up to 99% profit.

The move is just the latest in a long-running battle between the mobile operators and the EU, but this is the most aggressive move yet. It is also an acknowledgement that the caps the EU set in 2007 and then extended in 2009 have not been successful in fixing the dysfunct in the market. Those caps lowered roaming rates to 45 eurocents (c) per minute within the EU. Previously the rate had been, on average, around 2 euros per minute.

Under the new plan, from July 2014 operators will be forced to open their networks to upstart competitors who can offer customers cut rate charges for roaming. They will also have to allow their customers to sign up to a seperate carrier for roaming if they so choose. The customer's phone would automatically switch to the other carrier when they go abroad, but they would keep the same number and sim card. They would then receive a separate bill from their 'roaming carrier'. Before it becomes law, the proposal must first be approved by the European Parliament and member states.

The new plan is intended as a long-term fix that will permanently alter the market. The commission hopes it will lead to a situation by the end of 2015 where the caps are no longer necessary. because healthy competition has made the large carriers offer their customers roaming rates that are the same as domestic rates. Opening the networks will also provide incentives for large mobile companies to operate across the EU. The long-term objective is to get to a situation where there is no longer 'roaming' within the EU, in the same way that there is no roaming charge when you go to a different state in the US (though when mobile phones first came out, there were such roaming charges within the US. Competition within the market eventually made those go away).

Thursday, 10 February 2011

Is the EU getting too excited over the common phone charger?

Within a year almost any type of data-enabled mobile phone you buy, anywhere in the world, is going to come with one common mobile phone charger – thanks to the EU. This week the 14 main mobile phone companies signed a binding agreement to all use a common Micro-USB charger port standardised by Brussels. And because the EU is the Western world's largest common market, this will mean all data phones worldwide will likely have this standard. Who says the EU doesn't have global influence?

The companies - which include Apple, Nokia, Samsung, Sony, Motorola and Qualcomm – were issued an ultimatum by the EU in 2009: voluntarily adopt a common charging system or be forced to do so by EU legislation. The companies agreed to go with the voluntary root. The common Micro-USB port standards were finalised in December, and the first phones with this port are expected to hit the market within months. According to the agreement, none of these manufacturers can market a new phone in the EU that does not have this common charging port.

I have to admit I've been a bit confused by this policy, and the unrestrained exuberance with which the European Commission has been celebrating it, since it started. After all, isn't Micro-USB the syncing/charging format most smartphones were moving to anyway? Is this just a case of the EU mandating something that was going to happen on its own?

Monday, 29 June 2009

Say hello to the standard EU phone charger

The European Union has reached an agreement with mobile phone makers today to create a standardized phone charger that will work across all models and brands. The agreement was reached after the EU told the phone companies that it did not reach a voluntary accord it would force their hand with legislation. And as the phone companies learned from the roaming rate cap battle, Brussels is willing to put its money where its mouth is when it comes to telecommunications.

Starting next year, new mobile phones will come with the same electrical input socket, mini USB, and they will all come with the same charger (with different prongs for the British Isles and the continent of course). MEPs noted that the new system would make it easier to use someone else’s charger if you’ve forgotten your own, with consumers no longer having to hunt around for a charger that matches the make of their phone.

Commissioner Verheugen demonstrated that difficulty at today's press conference, although perhaps with a bit of exageration!



Of course the main purpose of the change is environmental. Allowing consumers to reuse their old charger with a new phone will cut back on electrical waste

The agreement was reached with Apple, LG, Motorola, Nokia, Samsung, and Sony Ericsson, which together make up 90% of the EU phone market. Since most of these companies also design phones in the US and the rest of the world, I would assume that this standardization will eventually spread to the rest of the world. After all, why would they make phones with different electrical input jacks specifically for Europe?

While this change probably won’t have a huge impact on anyone’s life, it is interesting to note how quickly the companies responded to the EU’s threat of legislation. It’s clear that in the area of consumer rights, companies have learned a lesson from the roaming rate cap debate. From now on when the EU threatens to use legislation for force a consumer rights issue, companies may quickly decide it’s better to each a voluntary agreement than to dig in their heels and resist, only to be forced to change by legislation later on.